Application management & ITSM

Antaes helps companies manage the lifecycle of their applications and implement effective ITSM solutions. Our experts guarantee the reliability, monitoring and optimization of your application systems.

Tell us about your challenges

The challenges of application management and IT services

In a context where business applications are becoming critical to the activity, IT service management (ITSM) and application maintenance represent major challenges.Optimizing performance and reducing incidents require a structured approach based on ITIL best practices.

Current issues include :

Availability and performance of mission-critical applications
Incident management and reduced resolution times
Evolutionary maintenance and application lifecycles
ITIL compliance and continuous service improvement
User satisfaction and optimal service quality

Tell us about your challenges

Our teams provide :

Application lifecycle management

AMS and evolutionary maintenance

Application Management Services (AMS) and application maintenance
Functional upgrades and bug fixes
Application versioning and deployment
Technical documentation and knowledge transfer

ITSM solutions and ITIL processes

Structured Service Management

Implementation of ITSM solutions(ServiceNow, BMC Remedy)
ITIL v4 process implementation and continuous improvement
Service management and IT service catalog
ITSM performancemetrics and reporting

Application support and Help Desk

User and technical support

Multi-level application support (N1, N2, N3)
Management of user requests and trouble tickets
Complex incident resolution and technical escalation
End-user training and support

Monitoring and application performance

Proactive supervision

Real-time application performance monitoring
Preventive alerts and proactive anomaly detection
Log analysis and performance diagnostics
Applicationoptimization and tuning

Incident and change management

Structured ITIL processes

Incident management and criticality classification
Change management and validation of evolutions
Problem management and root cause analysis
Continuity plans and application crisis management

Technical and business coordination

User interface-IT

Coordination between technical and business teams
Gathering and prioritizing evolution needs
Incident communication and maintenance planning
Satisfaction reporting and service improvement

Examples of application management and ITSM expert profiles

Our teams bring together experienced ITSM consultants and application maintenance experts, covering the full range of skills needed tooptimize your IT services. Each profile brings specialized expertise to guarantee the performance and reliability of your business applications.

ITIL v4 process implementation and continuous improvement

Configuration and administration of ITSM tools(ServiceNow, BMC)

Definition of performance metrics and dashboards

Audit of existing processes and recommendations for optimization

Training teams in ITIL and service management best practices

Corrective and evolutionary application maintenance(AMS)

Level 3 technical support and resolution of complex incidents

Administration of application environments (dev/test/prod)

Application deployment and version management

Technical documentation and operating procedures

Application performance monitoring with specialized tools
Analysis of metrics and identification of bottlenecks
Performance optimization and application tuning
Setting up intelligentalerts and dashboards
Capacity planning and environment sizing

Supervision of incident management and team coordination

Change management and validation of application upgrades

Analysis of recurring problems and action plans

Crisis communication and escalation to management

Performance reporting and continuous process improvement

Application areas

Digital / Public sector

Public serviceapplications, citizen incident management, administrative portal maintenance, regulatory compliance.

Life Sciences & Biotech

GxP-compliantapplications, maintenance of critical research systems, support for production environments.

Industry

‍

MES applications, production system maintenance, industrial tool support, equipment management.

Banking & Finance

Core bankingapplications, maintenance of critical systems, trading platform support, regulatory compliance.

Methodologies & tools mastered

ITSM: ServiceNow, BMC Remedy, Jira Service Management, Cherwell

Monitoring: Dynatrace, AppDynamics, New Relic, Nagios, PRTG

Reporting: Power BI, Tableau, Grafana, Advanced Excel

Databases: SQL Server, Oracle, PostgreSQL, MongoDB

Scripting: PowerShell, Python, Bash, SQL

Documentation: Confluence, SharePoint, ServiceNow Knowledge

Why choose Antaes?

High-performance, reliable applications with proactive maintenance and 24/7 support
ITSM and ITIL expertise to optimize your services with certified consultants
Teams capable of managing your critical applications and resolving incidents quickly
An approach focused on reducing incidents and maximizing user satisfaction
IT transformation aligned with your business objectives and demonstrated ROI

Tell us about your challenges

Do you have critical applications to optimize or IT services to structure?

Our application management and ITSM experts can help youoptimize your IT services and maintain your applications to guarantee performance and user satisfaction.

Contact Antaes